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Webforms in GetResponse – Two Obscure Lessons Learned The Hard Way

webforms in getresponseI wanted to use two webforms in GetResponse, and it seemed such a simple thing to do, so why did it take me so long?

For one of my health blogs I was contacted about an affiliate program that looked good and was well targeted to my readers. I wanted to promote it, so I decided to follow my own recommendations and use webforms in GetResponse to collect names in an autoresponder and send prospects mailings about the ebook being sold.

Now that I’m getting better at using webforms I didn’t think it would take me too long. So I copied in and modified the autoresponder series, helpfully supplied to me by the affiliate manager, set up a webform and was ready to promote. I decided to make a blog post reviewing the ebook, a copy of which had been supplied to me.

My original aim was to add the opt-in form to the end of my review, so that people could read my review then opt-in to the email series if they felt the book would be helpful.

The problem was, my review “went on a bit”, so when I was reading it back, it occurred to me that people might give up before the end. Simple, I thought, I’ll put one form at the start of the post, and one at the end.

I used the JavaScript code – as I always do – because that gets updated if I make any changes to the form.

All seemed to be going well, but when I checked my post, only the webform at the start showed up. Then started the usual re-editing and checking everything, assuming I’d done something silly, wondering if it was my theme, or what it was. Wasted couple of hours!

Finally, I viewed the source of the webform and convinced myself that the JavaScript code was there twice, but only showing up once. Rats!

After an couple of exchanges with GetResponse’s support team it turned out that you cannot use the same JavaScript code twice in a post. If you want the same form twice, for one of them you need to use the HTML version. That’s lesson one.

I don’t feel completely stupid for not realising this was a restriction on the use of webforms in GetResponse because the lady on the support desk only found out by checking with their IT department!

It’s not the end of the world, of course, once you know. It just never occurred to me that it would be a problem. What I actually did was to add a completely different post containing just the webform and link to that instead.

In fact it’s lucky I did, because I later found that the post had been published by an online magazine which had stripped the JavaScript form out completely, leaving only the link. So, my second lesson was to beware of webforms within posts being removed. I’ve already spent too long on this simple exercise (hahaha) but next time I add a webform to a blog post I’ll try using the HTML version and check whether the form is removed. I imagine it probably wouldn’t be.

In fairness to GetResponse I imagine these are problems caused by using JavaScript rather than being specific to webforms in GetResponse. Has anyone else experienced these problems with any other auto-responders?

Please share
Joy
 

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Adrienne - February 7, 2013

Oh no Joy so after going through all of that they took your webform out anyway! Yikes!!!

One thing to remember though is you want different forms connected to different lists because this way you can test them to see which one outperforms the other. Just something to think about.

I do want to say that I’m very proud of you because we tend to stay away from things we aren’t familiar with so now you learned how to do this and realized it really wasn’t that hard after all.

Hope you’ve been having a good week and thanks for sharing this with us.

~Adrienne

    Joy Healey - February 8, 2013

    Thanks for the encouragement Adrienne, and the tip about using the different lists.

    Things ARE slowly getting easier, when I compare what I can do now to a year ago!

    Joy

Angela McCall - February 7, 2013

Um, what is a GetResponse? Is this similar to AWeber, email newsletter?

So far, I am contemplating on signing up to AWeber to start my email newsletter. They’re offering like a $1 trial. I heard they have good reputation. In fact, one of my friend is using them and she’s pretty happy with them.

    Joy Healey - February 8, 2013

    Hi Angela

    Yes, GetResponse is another auto-responder like Aweber and the others. I don’t know how it compares to Aweber as I’ve never tried it personally, but a lot of people like it. It’s probably the most commonly used.

    Joy

TheGreatGordino - February 7, 2013

Hi Joy,
Thanks for sharing – it’s amazing how helpful posts like this can be.
Someone may not be making a post at the time they read this, but if they do come across the problem they will be reminded about this post.

Two other comments I’d make – firstly this post is a great example of showing others actual real life progress, problems and all, and secondly, although the lessons aren’t actually that obscure, using that word in the title is a great idea, as it creates curiosity!
Cheers,
Gordon

    Joy Healey - February 8, 2013

    Thanks Gordon,

    I also found that writing about the problems will reinforce it for me – and I’ll know how where to look for it next time!!

    Glad you liked my “obscure” technique too.

    Joy

Pauline - February 7, 2013

Hi Joy
You were determined to get it sorted so congratulations on achieving your goal 🙂 I only use the HTML code for my web forms so I am not sure what the java script was doing, I do find the support very good with GetResponse as they probably are at Aweber, sometimes it can be a small thing we just cannot grasp and it is good to know we can always ask someone.
Thanks for sharing, have a great day.
Pauline

Joy Healey - February 8, 2013

Hi Pauline, I sometimes wonder if I’m too determined for my own good LOL!

I may be wrong but I’ve always used JavaScript instead of HTML because I was under the impression that if you changed the form on the GetResponse site, using JavaScript would mean it was carried forward into the form without reposting into the blog/website.

Perhaps as I get better with these forms I’ll get them right first time, so the HTML will be OK to use.

Certainly with the problems I’ve had, I may have to rethink!

Joy

TIm Bonner - February 9, 2013

Hi Joy

I use AWeber for email marketing and tend to use the javascript version too so that it automatically updates on your site.

I generally do what Adrienne mentions in that I’ll have a different list for each optin form.

I recently bought a plugin though which allows me to have all of the forms on one list and split test everything from WordPress. It’s called Hybrid Connect.

Thank you for sharing the lessons you’ve learnt on this. I’m sure I’d have similar problems with AWeber so I’m grateful that you’ve found this out for us.

Have a great weekend Joy.

Tim

Joy Healey - February 9, 2013

Hi Tim

Yes, Adrienne’s was a good tip. I’ll bear in mind your plugin, that sounds helpful too.

The JavaScript problem was a pain at the time, but – hey – just another lesson learned and I can look back and laugh now. Although I certainly wasn’t laughing at the time!!!

Have a good weekend

Joy

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